Privacy Policy

We are committed to protecting your personal privacy and ensuring that all personal information collected during your booking and travel experience is managed with the highest level of confidentiality, security, and discretion.

This Privacy Policy outlines how we collect, use, store, and disclose your personal details in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

To provide luxury chauffeur services, manage travel logistics, and issue accurate confirmations, we collect personal details provided directly by you or your representative, including:

• Contact Details: Full name, phone number, email address, and billing address.
• Journey & Logistics Information: Pickup location, destination address, travel dates, scheduled times, intermediate stops, passenger counts, and luggage details.
• Flight Details: Airline name, flight number, and arrival/departure times used exclusively for live flight monitoring and terminal pickup synchronization.
• Payment Details: Credit card details and transaction processing metadata processed securely via accredited third-party payment gateways. (Card details are encrypted and never stored in plain text on our servers).
• Special Requests: Child seating requirements, accessibility requests, or custom itinerary notes provided at booking.

2. How We Collect Personal Information

We collect information through multiple touchpoints across our physical and digital operations, including:

• Online quote request and reservation booking forms on our website.
• Direct communications via phone calls, emails, or messaging platforms (such as WhatsApp).
• Corporate booking accounts or third-party travel managers booking on your behalf.
• Automated website interactions via cookies and web analytics tools.

3. How We Use Your Information

Your personal information is collected solely for legitimate operational and customer service purposes, including:

• Dispatching drivers, tracking flight schedules, and executing luxury transfers accurately.
• Sending automated SMS/email booking confirmations, chauffeur status alerts, and tax invoices.
• Processing secure payments, deposits, and corporate account billing.
• Communicating operational adjustments, schedule changes, or urgent dispatch updates.
• Improving website functionality, optimizing user navigation, and maintaining security.

4. Disclosure of Information to Third Parties

We strictly do not sell, rent, or trade your personal information to third-party marketers. Information is disclosed strictly on a need-to-know basis to trusted service providers who assist in executing your travel arrangements:

• Assigned Chauffeurs: Provided with passenger name, contact phone number, and pickup itinerary details to complete transfers seamlessly.
• Technology & Payment Vendors: PCI-DSS compliant credit card processors, SMS notification gateways, and secure dispatch platforms.
• Legal Compliance: When required by Australian law, law enforcement directives, regulatory audits, or emergency health and safety scenarios.

5. Data Security & Confidentiality

We apply robust technical and operational measures to safeguard your information against loss, misuse, unauthorized access, disclosure, or alteration. Website submissions are protected via SSL (Secure Sockets Layer) encryption, and administrative access to booking databases is restricted to authorized operations personnel.

6. Website Cookies & Analytics

Our website utilizes standard session cookies and analytics tools (such as Google Analytics) to assess traffic patterns, evaluate page interactions, and enhance website responsiveness. You can adjust your web browser settings to reject cookies at any time; however, some interactive features (such as online booking forms) may require cookies to function correctly.

7. Accessing and Correcting Your Information

Under the Australian Privacy Principles, you have the right to request access to any personal information we hold about you, or request corrections if your details are inaccurate or out of date. To make a request, please contact our privacy compliance desk using the contact details provided below.