Terms & Conditions

Welcome to our executive transfer service. By booking, reserving, or utilizing our chauffeured transportation services across Australia, you agree to accept and comply with the terms and conditions outlined below. Please review these terms carefully prior to completing your booking.

1. Booking & Confirmations

• Reservations: All bookings must be submitted via our official online reservation system, email, or direct contact with our dispatch desk. Bookings are considered confirmed only upon receipt of an official booking confirmation notice.
• Accuracy: The client is responsible for verifying that all journey details—including pickup times, terminal locations, flight numbers, and passenger counts—are accurate on the confirmation document.
• Capacity Limits: Vehicle passenger and luggage capacities are strictly limited by Australian transport regulations. We reserve the right to decline service if total passenger count or luggage exceeds safety thresholds.

2. Rates, Payments & Surcharges

• Pricing Structure: All quotes and fares are calculated based on distance, duration, vehicle class, and local tolls/parking expenses unless specified as a flat-rate transfer.
• Tolls & Airport Fees: Standard airport parking fees, road tolls, and municipal permits incurred during transfers are integrated into the total fare unless otherwise noted.
• Public Holidays & After-Hours: Transfers requested during designated Australian public holidays or late-night windows (typically 10:00 PM to 5:00 AM) may be subject to a surcharge.
• Payment Terms: Pre-payment or valid card verification is required prior to dispatch. Corporate accounts are subject to agreed invoicing cycles.

3. Waiting Time & Flight Delays

• Airport Pickups: Complimentary waiting time is provided for airport arrivals—up to 60 minutes for International flights and 30 minutes for Domestic flights from the actual landing time. Flight status is actively tracked using provided flight numbers.
• Point-to-Point & Hotel Pickups: A 15-minute complimentary waiting period is provided. Extended delays beyond complimentary limits are billed at our standard hourly rate in 15-minute increments.

4. Cancellations & Modifications

• Cancellation Window: Cancellations made more than 24 hours prior to scheduled pickup incur no penalty. Cancellations within 24 hours may incur a cancellation fee up to the full booking amount.
• No-Shows: If a passenger fails to locate the chauffeur or respond to phone call/SMS attempts at the designated pickup location within the allocated waiting period, the transfer will be marked as a No-Show and charged in full.

5. Passenger Conduct & Vehicle Care

• Safety Standards: Seatbelts must be worn by all passengers at all times in accordance with Australian law. Smoking, vaping, and consumption of illicit substances are strictly prohibited inside vehicles.
• Child Safety Seats: Approved infant and child restraints can be requested at booking to ensure compliance with Australian road safety standards.
• Damage & Cleaning Fees: Clients are responsible for any damage to the vehicle interior or exterior caused by passengers. An additional cleaning fee (minimum $250 AUD) will apply for severe spills or vehicle soiling.

6. Liability & Force Majeure

While we make every effort to ensure punctual arrivals, we cannot be held liable for delays caused by circumstances beyond reasonable operational control, including extreme weather events, major traffic accidents, road closures, or air traffic delays. In the rare event of vehicle breakdown, a replacement luxury vehicle will be dispatched immediately.